Mike I am still unable to submit problems via the help form. Please pass this to support. Here is my reply. I have replaced my personal info with X's
When I click that link and enter the E-mail address of auctivia@elevyconsulting.com
I am sent the following mail
Return-Path: <help@auctiva.com>
X-Original-To: auctivia@elevyconsulting.com
Delivered-To: m6780019@randymail-mx1.dreamhost.com
Received: from mail.auctiva.com (unknown [38.102.35.5]) by randymail-mx1.dreamhost.com (Postfix) with ESMTP id 8C35234A14 for <auctivia@elevyconsulting.com>; Sun, 12 Nov 2006 16:19:53 -0800 (PST)
Received: from [10.102.38.75] (helo=blade4j) by mail.auctiva.com with smtp (Exim 4.54) id 1GjPYG-0008WQ-Oi for auctivia@elevyconsulting.com; Sun, 12 Nov 2006 16:19:52 -0800
thread-index: AccGuV139GwuKrTQSPKfR7zzTuORaQ==
Thread-Topic: Your Auctiva Password
From: <help@auctiva.com>
To: <auctivia@elevyconsulting.com>
Subject: Your Auctiva Password
Date: Sun, 12 Nov 2006 16:19:21 -0800
Message-ID: <034601c706b9$5d776290$4b26660a@ad1.auctiva.com>
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0347_01C70676.4F542290"
X-Mailer: Microsoft CDO for Windows 2000
Content-Class: urn:content-classes:message
Importance: normal
Priority: normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
This is a multi-part message in MIME format.
------=_NextPart_000_0347_01C70676.4F542290
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Here is the password you requested: xxxxxxxxx
------=_NextPart_000_0347_01C70676.4F542290
Content-Type: text/html;
charset="iso-8859-1"
Content-Transfer-Encoding: 7bit
Here is the password you requested: xxxxxxxxx
------=_NextPart_000_0347_01C70676.4F542290--
When I enter auctivia <mailto:auctivia@elevyconsulting.com> as the username and xxxxxxxxx as the password I still get Invalid UserID or Password. Please ensure you entered your password correctly and try again.
can you please tell me the correct username or delete this account entirely
________________________________
From: support-auto@auctiva.com [mailto:support-auto@auctiva.com]
Sent: Sunday, November 12, 2006 3:24 PM
To: auctivia@elevyconsulting.com
Subject: Auctiva Support Website - Reply to your support case #2xxxx1
Dear auctivia,
This email is to let you know that on 11/12/2006 we've replied to your support case inquiry.
Comment :
Previous Comment: 11/12/2006 10:08:09 AM
The solutiuon you provided does not work. I am unable to log into the account to cancel it.
The password I am using is xxxxxxxxx and the username should be auctivia but when I try to log in I get
Invalid UserID or Password. Please ensure you entered your password correctly and try again.
New Comment:
Hello,
I apologize but the password that you are entering is wrong and this is a reason that you are not able to login to your Auctiva account. I suggest you to click on the link below to recover your password:
https://www.auctiva.com/recoverpassword.aspx
Please try the above steps and let me know if I can be of further help.
Thank You,
Auctiva Support.
To view complete support thread click on the link below:
http://support.auctiva.com//ViewSupportCase.aspx?cid=xxxxxx-xxxxxx
Has your support request been resolved by this response? If so, to help us provide continued improvements to our customer support system, please close this case.
Close Case <http://support.auctiva.com//ViewSupportCase.aspx?cid=xxxxxx-xxxxxx&action=close>
Thank you,
Sherry R.
Support Auctiva Support Website http://support.auctiva.com/