Unable to get Select Template tab to load

Been using the program for two years without incident. Loaded on ebay yesterday without a problem, today not able to get Select Template tab on a listing to load. When I open it just runs with the dots forever. Restarted, rebooted, cleared everything, still no resolution. Tried using an old listing and modifying it, which seemed to work but it just got "saved" and not uploaded to ebay.
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