This happens a lot. I have opened a ticket and have been told it's my browser. Thats a bunch of garbage. You will get a pop up saying that something was not able to load. Once that happens the description box is blank. You have to log off Auctiva, close the tab (if it's Firefox) and then open a new tab and start all over. Something was changed. I have always thought that when the online version changes, there should be a message on the log in screen saying that changes were put in. When I worked in IT we always had to do that. The "ghost description" as it has been called just happened to me for the second time today and its not 6AM yet