Reply to "Unable to list completely - no item description"

auctivamikedAuctiva Customer Support Manager

Hi Community,

As hard as it may seem to believe after reading the comments on this thread, we actually aren't experiencing any technical problems that would account for this behavior. If you continue to experience this problem after clearing your cache and closing and re-opening your browser, please contact our customer support team and we will troubleshoot the situation with you.

There could be browser setting/add-on issues, internet security software, connection issues or a variety of other things that are preventing the description editor from loading completely. The same "solution" won't necessarily work for everyone in this case.

You can reach our customer support team by completing the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

11/20/084:32 PM

<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

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