This is retarded. 260 people have viewed this thread, and as usual, Auctiva assures us that it's your system/software, not theirs. I filed a support case at 2:00 a.m., got their CYA "it all looks good to us" a few minutes later. I posted a screen shot to prove the problem hours ago, and nobody responds. This is the only paid service I know of that won't even provide phone or chat support unless you pay extra for it. A company with software as buggy as Auctiva's should be providing phone and chat support to anybody who pays for their service. This is getting ridiculous.