Hi Lizzy -
Have you filed any support cases about the errors you are getting?
Also, which browser do you use and have you cleared your cache? Auctiva works best with the newest versions of Internet Explorer and Mozilla Firefox.
To make sure your cache is clear:
In Internet Explorer go to the Tools menu, click the Internet Options menu item, then click the "Delete Files" and "Delete Cookies" buttons.
In Firefox, go to Tools -> Clear Private Data -> Check Cache and Cookies -> Clear Private Data Now.
Remember to close all browser windows but one while clearing your cache.
Cara