Unable to specify domestic AND international returns on listing form

pjmsApprentice

I posted on September 15th about the same problem but haven't received a reply here or via email so I will post again. I would open a support ticket but I'm unable to so that as well. Once I fill out the form and click on send, an error message 'unknown form' comes up.

How do I specify international and domestic returns on auctiva so that I don't have to go to ebay to revise each time I post a new listing? If I revise a previously done listing, there is only one option for returns. If I start a brand new listing form, I don't see any place at all to enter any return policy.

9/23/185:45 PM

Original Post

<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

Skip to main content

Membership Required

Remove From Your Block List

Manage Follow Preferences

Block

Please wait...