Reply to "Unable to submit support request"

auctivamikedAuctiva Customer Support Manager

Hi b4glory,

Since you are unable to see the "Submit" button on the support request for, I suspect you are viewing a cached version of that page from when it was not working about a week ago. To correct this problem, please try clearing your cache via the following process:

For Internet Explorer, click on Tools -> Internet Options, on the “General Tab” click the "Delete Files" and check the box that says “Delete all offline content” Then click “Delete Cookies.”

For FireFox, click on Tools -> Clear Private Data -> Check Cache and Cookies -> Clear Private Data Now.

Remember to close all browser windows but one while clearing your cache.

Once you have done this, if you refresh the page, you should be able to see the submit buttom on the support request page once again. If this doesn't do the trick, you can file your support request from: http://support.auctiva.com

-Mike

11/17/0612:05 PM

<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

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