UNREASONABLE: Slow update for sale transactions + 2-day limit on buying insurance

ktchongMember

My eBay auctions ended on Sunday evening, and some of my buyers made immediate payments minutes or hours after the auctions had ended. However, it often takes Auctiva up to a day to update sale > transactions. Then Auctiva has a TWO-DAY LIMIT that the sellers have to buy insurance after the buyers make payments.

So, if you consider the fact that Auctiva takes a day (and sometimes even almost two) to update sale > transaction list, and the two-day limit Auctiva has on purchasing insurance, that means the sellers actually have ONE DAY to buy the insurance. That is a reasonable time frame. If Auctiva wants to set a time limit, then Auctiva has to update sale > transactions faster. Or, on Auctiva sale > transaction page, allow seller to push a button to update the transaction list right away.

Thanks.

2/28/061:27 AM

Original Post

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