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Reply to "Unsold listings not relisting?"

Hi Community,

Thanks for helping to bring this to our attention. We experienced a technical problem over the weekend that caused a pretty severe delay in the importing of closed listings for certain accounts, and I suspect the behavior most, if not all, of you are reporting is a result of that issue.

When you have an item set up with an Auctiva auto-relist profile, our system will evaluate whether or not to relist that item when the item is imported to your Auctiva Closed Listings page. Therefore, when something happens that causes a delay in an item being imported to Closed Listings, it can also cause the auto-relist to be delayed.

This issue has been resolved for the most part but there are probably still some accounts out there that have closed listings from the past few days that still haven't imported.

If any of you are still experiencing this problem, I recommend contacting our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike
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