Thanks for responding to Bubba Tabitha. I was just going to make a comment that this service has no bearing on if we own or do not own an ebay store, or how high or low our sales are. I pay the $16 a month for a store, this site has nothing to do with that.
I initially joined Auctiva to make my selling life a bit simpler, but the last few months have been anything but. They have not been trouble free for 3 months, I can tell you that much. At least once a week there is some major glitch that we in turn get to deal with. Updates without notification, lost images, auctions not reconciling, etc.
Currently I have items I cannot pay for insurance for thru UPIC since the database cannot "find" my completed auctions and current listings that do not show images in current auctions. And lord knows how many times buyers have gone to view my items without pictures. I seem to come in and check the boards after it is resolved.
It has been a major learning lesson since I joined in August. I used to stick up for the service, but no longer feel I am able to do so as I am at a breaking point. I am currently looking for another service that I can afford, if all else fails I will go back to paying $5 a month for my own hosting account and uploading with Turbolister.