Hi Community,
I'm sorry to hear that you have been experiencing difficulties when attempting to upload images.
I do not feel I have enough specific details about the behavior any of you are seeing when you attempt to upload images to know what may be causing these difficulties, but I'm sure we could get to the bottom of these issues through some troubleshooting.
The only significant change that has taken place over the past week that has impacted the Auctiva Uploader is that a new version of Java was released, which has led to some difficulties for sellers who upload images using the Firefox or Chrome browsers.
Therefore, if you are using Firefox or Chrome, I recommend making sure that you have the latest version of Java installed using the “Do I have Java?” link under the “Free Java Download” button on the following page of the Java website:
http://www.java.com/en/download/index.jsp
If you do not currently have the latest version of Java installed, I recommend installing it from that very same page to see if that resolves the difficulties you are experiencing with the uploader.
If you continue to have trouble uploading your images once you have installed the latest Java update, or if you are using the Internet Explorer browser, please contact our Customer Support team directly from under the “Help” tab and we will be happy to continue working with you.
-Mike