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Reply to "uploader not working"

Hi bencopple,

I was unable to find any support cases on this topic in our system when searching by the username and email address we have on file for you so, unless you entered different information when attempting to contact us, it appears that your case was not entered into our system successfully.

If you are still in need of assistance with this issue after reading the information I have provided above, please attempt to submit another support request regarding the matter by using the “File Support Case” option under the “Help” tab.

Once you have successfully submitted a support request, you should receive an email confirming that it has been received and you should be able to access it at any time using the “Check Support Case” option under the “Help” tab within your account.

-Mike
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