Hi sugarpie87,
Thanks for contributing to our forum. I am not aware of any current technical difficulties on our end that would explain the behavior you have described, so I suspect there is a conflict between some aspect of your Internet Explorer browser and the Auctiva Uploader.
The first thing I recommend which could potentially resolve this issue is to clear your cache and then restart your browser, which you can do via the following process through Internet Explorer:
Please select "Internet Options" from the "Tools" menu (has an icon that looks like a gear and it in the upper right corner) within Internet Explorer. Then, under the "General" tab, click the "Delete" button in the "Browsing History" section.
On the ensuing pop up window, make sure "Temporary Internet Files" and "Cookies" are selected and click the "Delete" button below.
Once this process has been completed, close and re-open your Internet Explorer web browser for the changes to take effect. Also, please ensure that only one browser window is open when you are doing this or your cache may not empty properly.
If you continue to encounter the same behavior after doing so, please contact our Customer Support team directly from the "Help" tab within your account and we will be happy to continue working with you on this.
-Mike