Michael d,
I reviewed our support case records and I was unable to find any support cases that you have submitted about the issue you have brought up repeatedly on the community forum. I created a case with your son's email address in response to his attempt to contact us through the forum last week and I never received a response from him about that.
In any event, I will create a support case for you in a moment using the email address associated with your Auctiva and forum accounts and we will be happy to help you out through that support request.
-Mike