Reply to "useless autiva!"

Hi confused01,

After reading your most recent post, it occurred to me that you may be experiencing something different that what I addressed in my last post, so please disregard my last message if it does not apply to you. In any event, I am not aware of any technical issues on our end that would account for the behavior you are describing, so I recommend contacting our customer support team for further assistance.

-Mike
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