So if this is indeed a net neutrality issue between your ISP Cogent and Verizon and not a technical issue, it is likely not one that will be quickly solved simply with calls to tech support from Cogent to Verizon, correct?
While I do understand this issue may not be in the immediate control of Auctiva, managing the way the issue is handled certainly is. The wait and see approach is clearly not a wise one if this issue is actually directly related to net neutrality problems between these two companies.
What is Auctiva's plan here? Wait until the two ISP companies decide to stop competing or litigate the issue?
If there is nothing to fix here and it boils down to competition between two ISPs that is creating the issue it doesn't seem logical to continue to sit and wait with fingers crossed that it'll magically go away sometime in near future?
Does Auctiva have any contingency plan in place here or have you simply decided you're fine with losing Verizon customers? This outage is costing your customers a great deal of time and money. Its only fair that you inform your customers of Auctiva's intentions here.