Reply to "Verizon issue"

larryaMember

I communicated with three Verizon representatives yesterday; two in tech support and one in Customer Retention. NONE of them knew anything about the problem! My business is in trouble. The Auctiva software is so slow it is unusable. If I cannot list items, I can not sell items. If I cannot sell items, I make no money. The problem is serious.

If the Verizon staffers are not aware of the problem, than I wonder whether it has been communicated to people in their organization. If no one is aware of it, then I question whether anyone is working on resolving it. Auctiva appears to be fingerpointing and not stepping up to help solve to problem. Who in Auctiva is taking this on as their personal challenge. What is the plan. Who is responsible at Cogent/Verizon. It seems to me that since no one seems to be aware of it at Verizon, it's not very important to them. Can I get a refund for my Auctiva fees?

2/16/144:46 PM

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