Reply to "Very frustrated with Auctiva"

auctivamikedAuctiva Customer Support Manager

SeacoastBargain,

I'm sorry to hear of your frustration. I checked our support case records and found that support case # 264300 which you filed this morning at 11:44 AM PT was responded to 3 minutes after you filed it at 11:47 AM PT.

You should have received an email indicating your support case was responded to but, in case you did not receive it, you can also see the reply to your case by logging into your account and clicking the "Check the status of an ongoing support case" link on the "Help" page.

The representative who responded to your case has already changed your plan to the Unlimited Plan for the current month as you requested. It is expected behavior for changes from one paid plan to another made through the user interface to take effect at the beginning of the next month, so contacting our support team with this request was the correct course of action.

-Mike

2/26/102:39 PM

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