View Additional Product Information says Page Not Responding

hoobiedajuMember

Hi,

I contacted Auctiva Help back on July 8th about an issue with Additional Product Information and stock photos. Anytime I enter a UPC code and select the item I want if I click on View Additional Product Information I get a Page Not Responding error. Additionally no stock photos are showing up. I've been checking in about once a week and I keep getting the same response: "Hello again,

Thank you for getting back to us regarding this matter.

We have not yet received an update regarding this, but we will follow up with you in this support case just as soon as more information becomes available.

I apologize for any inconvenience this issue is causing. In meantime, if there is anything further I can do to assist you, please don't hesitate to ask!

Sincerely,
Auctiva Support"

What exactly is going on that this is taking almost a month to fix?

Thanks,
Scott

7/31/173:51 PM

Original Post

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    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

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