Hi Daniella,
Auctiva replaced the editor that is used in several areas of the auctiva site. The description editor under listings is the one I am having most problems with, and others are to.
They upgraded it about 1 month ago to a third party software WYSIWYG editor. It is called the FCKeditor.
I posted on here a few weeks ago with a link to the web site of this 3rd party editor to help Mac users. The link to the fckeditor is below.
https://community.auctiva.com/eve/forums/a/tpc/f/838...091089151#2091089151
It might not be the editor causing your problems, but it is worth a shot to read what others are doing to correct the issues they are having. Most of the problems seem to be with AOL users.
Good luck.