thank you heaps guys for being so friendly i must confess i was a bit aggravated after a few days. support did help me, i thank them also. basically this was what they replied with, hope it helps anyone else out there who needs it.
Copying and pasting a description into the Seller Details from Word can be problematic at times, because Word contains a lot of extraneous code that you don't see unless you look at the html, but which can cause conflicts with the display of the text. The best way to avoid this is to type the text in by hand, or failing that, to at least paste the text into a simple text file (such as in Notepad), and then paste it into the Seller Details. This should get rid of the invisible code that is generated in Word.
once again, thank you guys for being so kind to me, i can be a hothead when frustrated, sorry! i would put a smiley in here but they have no "sheepish" smileys! cheers!