I wasn't questioning your support, I'm sorry if it sounded that way.
When a support person recognizes a pattern of similar issues it's given an entry in our bug tracking software. Meetings are held weekly or more to determine the severity of all bugs in the system and they assigned a priority. They are then fixed in order of priority and as time permits given other development.
I have not asked about the spell check issue in particular so I don't have any other info.
Since we developed our support system ourselves one of the features I've always wanted is a way for us to signify that a bug report has been filed for whatever it is that our customers have created a support case about. From there it would be assigned an ID # for tracking and when we fixed it or had other updates we could update all users that had that ID # attached to a support case in reguards to that particular bug.
What currently happens is that they sit there generally aren't answered again since we know it's a bug already. I'm sorry to say it but I don't see that happening anytime soon because we simply don't have the resources to be adding features to our support system. Everything is dedicated to improving Auctiva and working on new features for our next major release.
We have discussed our inability to respond to outstanding issues like this in our monthly meetings and it is a long term goal of the support manager to work with engineering to get the programming in place to do this. I just don't see it happening for 6-12 months though.
Jeff