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Reply to "What have you done to the site?!!"

I've been reading the threads and I agree that there are a lot of problems and I thought that it was something I was doing wrong because I'm new to Auctiva but it's not me because everybody else is having the same problems except for one or at least nobodies said anything about this on. I listed 4 or 5 auctions and set them up as insurance required for example I had a list with $11.00 shipping and required insurance ($2.15) so it shows as $13.15 shipping on my listing. OK so far so good but when the invoice is sent it charges $13.15 for shipping and then charges $1.70 extra for $50.00 more dollars in insurance for a total of $14.85. I'm sure it's something I did wrong since nobody else has had this problem. Any advice on what to do to fix it or how to get a refund on the money I'm having to give back to my buyers? Mike
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