Ebay has a lot to clean up!
For instance, they forced us to have a detailed return policy, however, when buyers pay via PayPal, the return policy of the eBay store is not enforced and buyer's almost always get their money back.
I had a buyer purchase a brand new garment and return it worn, with runs in the fabric and reaking of purfume. My policies clearly state that no refunds will be issued for worn or damaged items.
The buyer disputed my denial of refund based on the damages and I upload photos of the damages to PayPal and detailed the issues and PayPal still found in favor of the buyer.
So tell me, what's the point of having a return policy and then eBay and PayPal don't honor it and make buyers live up to it? I always had one anyhow, but the point is, if you are going to mandate something, then you have to also look at the seller's policies which were clear to the buyer in the winning listing and make the buyer adhere to the policies.
The excuse I got from PayPal is that even though eBay owns them, they are only a subsiduary of eBay and can't do anything about it.
Another problem I had was buying two items listed as shipping from Ottawa, Canada. They arrived in non working condition and I contacted the seller for the return Canadian shipping address. I was informed that they have no Canadian address and that I have to ship back to China.
PayPal requires that you ship back with tracking. From Canada the only tracking provided for international shipments is via Expresspost which cost me $49.95 to ship back to China after having contacted both eBay and PayPal about the fact that the seller listed fraudulently as items being located in Ottawa, Canada but shipped from China. I also informed eBay and PayPal that I had a right to ship back to the location of the item as shown in the winning listings and that I should not be forced to ship back to a country in which my items were not located. I was told by both eBay and PayPal that they were just a go between and don't interfere between buyer and seller in this kind of thing. So I told them both..."Well seems to me with all your talk about getting tough on fraud, that you are supporting fraud by allowing a seller to fraudulently advertise the item location as being Ottawa, Canada but in all actuality shipping from China with no valid Canadian address at all. I got no help from eBay or PayPal on this.
I had to file a dispute with PayPal to get the two items refunded as the seller wouldn't refund, but in order to insure I would get a refund, PayPal's crazy policy of shipping back with return online tracking cost me $49.95. I told PayPal I could get a receipt from the post office and ship regular mail and upload the receipt, but I was told, that is not their policy.
The seller promised in the PayPal dispute to reimburse my return shipping cost but has since refused, and when I contacted PayPal to get help getting the promised return shipping cost reimbursed, even though it clearly stated in the dispute that seller would do that, PayPal said they can't do anything as they are not a go between.
So I lost $49.95 to a fraudulent seller and the fraud continues to be promoted by eBay who I informed that the seller is listing falsely as item location Ottawa, Canada, but who to this day continue to list that way with eBay all the while knowing it and I lost $49.95 as PayPal won't make a seller pay up to a promise written by the seller within the PayPal dispute.
Then I lost out to a buyer who returned a worn and damage garment, after having proved my case, all because no one at eBay or PayPal enforces the return policies that sellers are now forced to state.
So you tell me, who is going to listen at both eBay and PayPal and fix these types of problems. I think this is just ridiculous and further more eBay's live help and PayPal's help are useless as all you ever get is the run around while wasting precious time and having it all end in frustration in the end.
I am not impressed with eBay and PayPal knowing promoting fraud after the fraudulent issues have been reported, nor of being forced to pay high fees for shipping with online tracking for PayPal even though valid, stamped and dated postal receipts can be scanned in and uploaded to PayPal.
Maybe someone at Auctiva would care enough to take the issues I have raised to some at eBay and PayPal who will actually listen and do something about it.
For now, I remain a very dissallusioned eBAy seller!