Maybe you should stop purging the details people are sending you via email in your "help" section, ignoring questions about whether or not you will fix ongoing problems before we make a decision to stay with your company, and help us. Otherwise, once we start paying for this service, the only details you'll need to worry about are the mitigation of damages for lost revenue complaints. Your business model failed, and now, in the midst of unanswered inquiries, your customers are now being forced to give money to a company that ignores them, or leave.