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Reply to "What's your protocol when customer says no delivery?"

Thanks for the input...

It was a street address.

The customer knows the status of the delivery confirmation info; she actually forwarded it to me with a message that basically said "I don't understand, I never received the box."

It's a good idea to have her ask the mail carrier whether they remember dropping it off...

Something about the whole situation gives me a bit of a red flag, although I can't quite put my finger on it.

I'll keep you all posted if anything goes horribly awry.

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