Since we are coming into a new age of auctiva and a paying site I thought I would share a couple things I have learned over the last 9 months.
Both these are in reference to Auctiva tech answers to questions/problems over the last 9 months.
When you are having problems on auctiva dont assume just because its all over the boards there is a problem that you should not contact support. A comment made awhile back stated from auctiva only 5 percent of users had reported this problem so it wasn't high priority
So I say make sure if you have a problem open a case and send it to them.
2nd from what I read never send more than 1 problem per case. You have 10 problems file 10 support cases.
If everyone does this one of 2 things is gonna happen. It will get there attention or crash the case system. Either way it should get the point through.
I am not sure what auctivas system says on how long you should wait for a response but if you dont hear back. Send it again.
We are paying as of July 1st so we need to make sure that problems are fixed quickly
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