Oh yeah and I always notify them when I shipped out an item. I noticed people dinging my stars a bit when they first did the system...and I was like wtf??? I didn't ever tell buyers I shipped the package out because I thought they usually receive an email from paypal on tracking. But since then I started "communicating". Some buyers even said "thank you" when I did. I have 4.8 in communication, but it's been like that for a while.