Reply to "Where are my images?"

auctivamikedAuctiva Customer Support Manager

Hi pamperme & aegissales,

The only set of circumstances under which we deleted the images of any of our users is they were not signed up for a plan that includes image hosting by the plan selection deadline of 6/1/09. Even then, we did not actually start permanently deleting those images from our system until about a week ago.

I am not aware of any technical problems on our end that would account for images being automatically deleted inappropriately, but I have seen some reports of users who have inadvertently deleted images in active listings using the image deletion wizard because they did not recognize that tool can only associate an image with an active listing if the listing was a direct post or relist through Auctiva.

In any event, if you have listings in which images are missing and you don't know how they came to be deleted, I recommend contacting our customer support team using the form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

8/14/092:16 PM

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