quote:Originally posted by My*Evergreen*Closet:
Im not sure what has happened. I have Images and listings that are missing.
At one time any listing that was active in the store or Auction etc, showed up on the Active and Saved listings. Those Pictures are important they are still being used. And because Ebay keeps having gallery problems I need to have my Image. But I can't find it and the listing is gone. The listing is still showing on Ebay. If these have been moved to a certain area please tell me where.
We need to be able to Edit in Auctiva, from the Saved file and Active File. These listings can be used to list new items once you do a Save of the same file. It puts it in the Create a similar listing area.
Here is the answer to your question that Auctiva should have told us in May...
I have finally figured out why photos are disappearing when we relist via eBay.
Auctiva KNEW this but continually fed us a lot of B....Sheet, ran us around the block and WOULD NOT TELL US THE TRUTH!!!
If you uploaded and originally listed your item via Auctiva before May/June of 2009, You must use Auctiva to relist your item or the photos will be deleted... If you use eBay to relist... Poooffff... they will be deleted... I have hundreds of relisted items to prove that fact.
If you use Auctiva to relist old items, the photos will continue to upload to eBay.
Why didn't Auctiva just tell us that we had to relist via their service and not eBay or they would delete our photos...
The photos are obviously still there...until we use eBay to relist... I now have to take hundreds of photos and relist those one at a time... I don't have the time to do that.
My question now is... what about the items that we are currently listing via Auctiva... if we use eBay to relist them, will Auctiva delete those photos??
All me, and numerous other Auctiva users are asking from you... MIKE... is the truth..
MIKE.... You owe us some honest answers because this is costing us Power Sellers MUCH TIME AND MONEY!!!