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Where is customer support? Out to lunch?

What does it take to get Auctiva Customer Support to answer a plea for help? I have put in 3 or 4 requests and have yet to hear a word back.

I want to make sure my trial is not converted to a paid subscription. No phone number for support. Emails go un-answered.

I can't think of a better way of sending the message: "We don't want your business. Go spend your money someplace else!" Okay, will do.
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