Reply to "Where is customer support? Out to lunch?"

auctivamikedAuctiva Customer Support Manager

Hi jshous,

I'm sorry to hear that you had a difficult time getting assistance with your account.

We do not have a direct email address that is used for Customer Support, but you can contact our Customer Support team at any time by mousing over the “Help” tab in the upper right corner of any page of our site and selecting the “File Support Case” option.

You can also check on your existing support requests by mousing over the same “Help” tab within your account and selecting the “Check Support Case” option.

I checked our support case records and was able to locate one case that you filed back on March 6, which was replied to on the same day, but I was unable to find any support cases that you have filed more recently.

-Mike

3/11/1410:20 AM

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