Reply to "Where is customer support? Out to lunch?"

bev5Member

jshous,
I haven't filed a support case this year & it sounds like a lot of changes have been made.

The way it worked in the past you have to carefully read details. Once you filed the original case, then when you file a new one it asks you if current case is related to any open cases. If you don't click through this question then a new case isn't opened.

Sorry if you already knew about this, just trying be helpful.

3/11/144:00 PM

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