Reply to "Where is customer support? Out to lunch?"

greghMember

Gone to lunch I would say they must have gone on a worldwide trip. I filed a support case on March 1st since then all have got is 2 people confirming the problem I told them existed (like wow I would not have told them there was a problem if there wasn't) and several grovelling promises that they will will fix the problem but have no clue when. i had hoped Auctiva would be a viable program but with no actual fixes just agents that apologise but get nothing done it is not Customer service is less than pathetic they even have have the gall to finish with "if there is anything else I can help you with don't hesitate to contact me". WHY WOULD I BOTHER YOU WON"T FIX THE CURRENT PROBLEM I HAVE IN ANY TIMELY MANNER. When asked direct questions like when will you fix a problem all you get is we appreciate your patience and more grovelling statements no solutions. Auctiva presents as full of "spin" but not much make it happen. Very Poor

3/18/143:05 PM

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