Why are my 4x6 labels printing as if they were on 8.5 x 11 paper?

vintageRookie

Just set up my new thermal printer and am attempting to print auctiva shipping labels. I changed the Auctiva Label settings to "4x6" but when I print, it prints as if its printing on half an 8.5" x 11" sheet thus making only the bottom of the label print. What can I do to get it to recognize that I am using a roll of 4x6 labels? Please help!

5/7/1210:36 AM

Original Post

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