I had that same problem for about two day and I couldn't find anyone to help me. I found it much easier to fill out the template with all the payment, shipping and other info on it , then save it in my saved listings section. Then I would go to ebay go to the sell section, start to fill out my sell your item form, then in the area where you can put in the text to describe your item I would cut and paste the template form Auctive into that section. All you have to do is open the preview of your auctiva template that is alredy filled with all your info, then left click on it to copy it, minimize it, they paste it to the text section of your sellers form. It is much easier and less frustrating then trying to get it to post through Auctiva, and you still get to use the nice Auctiva templates.