Reply to "Why are my listings no longer showing up in gallery?"

auctivamikedAuctiva Customer Support Manager

Hi stupidtriangle,

Thanks for letting us know about this. In your case, the scrolling gallery was no longer displaying your eBay items because your eBay token had expired, which basically made it so your Auctiva account could no longer communicate within your eBay account.

I see that you generated a new token earlier this morning and that your scrolling gallery is now showing all of your active eBay listings, so it appears you have already figured out how to resolve this problem on your own.

For future reference, each eBay token that you generate should remain valid for approximately 18 months provided that it is not revoked by eBay for some reason. You should also receive notifications from us via email and within your account when your token is about to expire to remind you to generate a new one.

I hope this helps. Please feel free to file a support case from under the “Help” page within your account if you need any further assistance with this matter.

-Mike

8/15/1210:02 AM

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