I was having trouble with templates and images last week and Auctiva said they made some changes to the site and reverted back to their old program. I suggest if you are using Firefox (Mozilla) go to tools> options> Privacy> Settings> un-check everything except Cache click OK then press clear now. I hope this helps.
On another issue Auctiva's shipping area is not in sync with eBay's recent changes.
I have been having an issue with the shipping section for items over 150 pounds (truck LTL freight items). I have to select local pickup only then go to eBay and edit the listings for shipping.