Reply to "Why does my scrolling gallery disappear"

quote:

Originally posted by Auctiva Mike D.:
Hi littleshopoftreasures,

I was able to locate one of your listings that the scrolling gallery is missing from and determined that the scrolling gallery was not showing up because your description HTML contains broken scrolling gallery HTML. This broken scrolling gallery HTML prevents our system from being able to add a new one because it *tricks* our system into thinking a scrolling gallery is already in the listing.

This is not something that should happen as a result of normal listing behavior, but it comes about sometimes as a result of the scrolling gallery HTML being accidentally broken during the revision, relisting, or sell similar process.

There are two lines of code our system will check for before adding a scrolling gallery to a listing and, if it determines either of those are already in the description HTML, it will not be able to add a new one. These lines of code are as follows:

1) <!--ASW-->
2) function passpara(){return

If you were to remove any instances of either of these lines of code from the description HTML of any of your listings that exhibit this problem using eBay’s “Revise your Item” form and then contact our customer support team to let us know, we would be able to run a command on your account to add the scrolling gallery to those items.

I hope this helps.

-Mike