I had some of my listing saved to be post and when I saw I was unable to do anything with a listing I was trying to check for errors and would not let me continue I rebooted my computer thinking MAYBE there was something going on with my computer. After I rebooted I checked to see if it did save my listing and this is when I saw another listing without pictures which I know I put on the listing. I brought this listing up to add pictures and then checked for errors and it wiped everything out except for my catalog and starting price and weight. I than had to redo everything again 4 times until I finally got the listing saved. I then started another listing and I put everything in that needed to be and did the error check and when I did this to this other listing it wiped out my title, Master profile, everything except the shipping weight. We have been using Auctiva for awhile now and I know what Iam talking about when I said it wiped out everything on my listing I was trying to save except for the shipping weight.
quote:Originally posted by Auctiva Mike D.:
Hi duck-y,
I am hesitant to comment on exactly what may have happened in your case since I am uncertain what you attempted to save while these difficulties were ongoing but, generally speaking, I would not expect your listing data to be saved if it appeared to be "wiped out" when you attempted to save or run the Error Check tool.
You should be able to see an accurate representation of what listing data is currently saved within your account by visiting your Saved Listings page.
Also, we did just release an update to our site a few moments ago which we believe should resolve the issues like this have been occurring today, so we are hopeful that you will no longer have difficulties posting or saving your items moving forward.
-Mike