This is my Auctiva store. When I go to store through auctiva, I can see all my listings scrolling including the one in question, but when I actually pull up the listing in question through eBay, there is no scrolling store anywhere.
Go to My Account > Settings and see if the option for the Scrolling Gallery still says Yes.
Everything says yes and what's strange is that this one was created in the middle of auctions starting. Others have ended now, but then I did this one and one to follow. The last one shows both of these auctions in scrolling window on listing, but the one in question, nothing.
Okay, well I did contact support and somehow they said I deleted the HTML in the listing when I revised it. Since I already have bids, and cannot change the description, but only add to it, they had me go to my store in auctiva and copy/paste the html and put it into the add to description in revise listing through eBay. Well, that would have worked out fine if I had clicked on the tab for HTML and not text. Now I have a huge mess.....my template is blank and have html coding underneath on my listing. Support said there is nothing that can be done. I guess I'm going to have to end my auction early, contact the bidders and re-put it back up. OR should I just leave this one here and see if I can go to revise listing with a note that would be at bottom that listing got corrupted or something and give the new listing number? I need to do something real soon because I'm sure I'm missing out on potential bidders. Perhaps someone has some magic they can throw my way and fix this? Well, in the meantime though I think I will email the bidders.
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