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Hi
New here with a few questions before I sign up to auctiva.

1. If I sign up and get 30 days free trial then subsequently decide not to continue with auctiva do my listings simply revert back to ebay listings without any hitches.
2. The scrolling gallery - I have several shop categories on ebay that sell things unconnected with other categories, i.e. customers of one category would not be interested in items in other categories of mine....... can you set up scrolling gallery to only show items from a single category?

That'll do for now.. thanks

Ian
Original Post
Hi Ian,

Thanks for posting your questions here.

1) When you sign up for your Auctiva account and generate a token to link it with your eBay account, by default, the Auctiva scrolling gallery and the Sellathon view counter we offer would be automatically added to all of your existing listings by default.

If you were to then cancel your Auctiva account, those features would remain in your active listings unless they are removed from your descriptions and the scrolling gallery would no longer function properly after a period of time.

However, we have some tools available that may be able to help remove these features from your active listings so I would recommend contacting our Customer Support team to request assistance removing these features before canceling your account entirely.

Also, if you would prefer that we do not add these features to your active listings when you sign up, you just need to disable them before generating the token to link your Auctiva account to your eBay account. This can be done by mousing over the “My Account” tab within your account, selecting the “Account Preferences” option under “Settings”, selecting “No” from the drop down menus next to “Append Auctiva Scrolling Gallery to my listings” and/or “Append Sellathon Counters to my listings” and then clicking the “Update Account Preferences” button below.

2) No, we do not currently offer any functionality that would allow you to display different items in the scrolling gallery depending on which category the item being viewed is listed in, but I will share your comments in that regard with our Product Management team as a suggestion for further consideration.

We do, however, offer the option to hide items you do not wish to be displayed in the scrolling gallery or feature items which you would always like to be displayed there. These options can be found by mousing over the “Gallery” tab within your account and selecting the “Manage” option.

I hope this helps. If you have any other specific questions, you are also welcome to contact our Customer Support team directly at any time (even though you have not signed up) from under the “Help” tab on our site.

-Mike

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