Account adjustment?

Not a clue File a support request using the help button at the top and ask Auctiva directly.

We just implemented a new billing system which includes many significant improvements over what we had previous. Yes, Auctiva is still 100% free. But there are a few elective (optional) features we have, including discounted shipping insurance, which allows you to make a little extra profit by selling it to the buyer at the same price as the shipping service providers' insurance. The existence of an account adjustment means your account had Auctiva Shipping Insurance transactions prior to the 12/18 implementation. If you absolutely need the info on those transactions, support will be able to get it for you.

I went ahead and asked support for more info about this. I really don't remember ever using Auctiva insurance (though I suppose it isn't impossible that I did). I always purchase insurance through the shipping company, so I have no idea why I would do this. I may have clicked the wrong button or something though.

Anyway, thanks for your help.

FYI, within the next couple of minutes, the site will be updated so that your "Account Adjustment - Previous Activity" ledger entry will have a link to view your previous activity right beside it! This is the old account activity page from before the billing enhancements. This will show you the eBay item IDs for which the insurance policies were purchased.

If the numbers don't seem to add up right, support will be able to help straighten everything out.

Thanks,
Auctiva Support

Hi everyone, my FREE account has changed to a
$5.50 account without any notice at all...

I do not use Auctive Insurance, and I have
not made any changes in my account in the
last 12 to 18 months..figure this one out?

I have sent an email to support...Thanks, Ed

I just got a response from Auctiva and everything worked out fine. Just some mix-up with shipping insurance. I followed the instructions in the email and my account was credited immediately.

Here is the response that was sent to me for others that are having this same problem:

Hello,

Thanks for contacting us regarding this matter, and I'm sorry to hear about your trouble with this. Our listing services are free of charge, however, the invoice you received pertains to Auctiva Shipping Insurance policies that were generated with respect to your account. If you were unaware of your participation in our shipping insurance program and therefore do not need these policies, you can receive a credit for the charges you have accrued up to this point.

Please log-in to your Auctiva account and, if you have never made a payment to your Auctiva Shipping Insurance account and you owe more than $5.00, you will be presented with a page describing these charges containing a couple options. If you would like to continue using Auctiva Shipping Insurance, you can make a payment from that page. On the other hand, if are not using Auctiva Shipping Insurance and would like these charges to be refunded to, just click the "Deactivate Auctiva Shipping Insurance" button on that page.

If you have already made a payment to your Auctiva Shipping Insurance account, you will not be presented with this page. However, you can view an itemized breakdown of these fees by clicking the "Auctiva Shipping Insurance" settings link within your account and clicking the "View Invoices" link on the ensuing page. If you find that you have been charged for any Auctiva insurance policies that you did not intend to purchase, please let us know the associated item number and we will reverse those charges.

If this message does not apply to you, please let us know, and we'll continue assisting you accordingly. We apologize for any confusion this issue has caused. Thanks for understanding.

Sincerely,
Auctiva Support

quote:

I do not use Auctiva Insurance

Everyone uses our insurance by default. I guess we made it so darn easy to use that people didn't know they were using it. There is a FAQ section on our insurance and all the benefits it has over the USPS insurance on our help page. Since many of our users use it it is also one of the big reasons we can be free. We'd hope everyone gives it a shot to work for them.

Only snag is many UK sellers may not know it is applied and from what I was told when I first joined Auctiva it cannot be used from the UK so I disabled it.

quote:

Originally posted by ChooChooGuy:
Only snag is many UK sellers may not know it is applied and from what I was told when I first joined Auctiva it cannot be used from the UK so I disabled it.

Auctiva Checkout can only be used for listings listed on the US site or eBay Motors. Insurance is only automatically applied if you use Auctiva Checkout. And Auctiva Insurance can only be used for listings where the country of origin is the US or CA. So, ChooChooGuy, there should be no snag for UK sellers.

Thanks.

Thanks for the clarification

Ya I wasn't even sure about that one. We have so many features now it's getting harder and harder to keep track.

I like the insurance plan; especially the FULL COVERAGE including the shipping costs. I've added that "advantage" to my auction listing, sighting AUCTIVA/UPIC as my provider. I've never had a claim, but I've seen others suggest it was a hassle-free process. I photo document all my packages and use PayPal Click-N-Ship, which tracks shipments. I also occasionally add Insurance as a Free Upgrade for a customer. They seem to like that.

OH....I got an invoice too....and it's exactly correct. Soon as I finish this weeks rounds of sales, I'll add money to pay the bill.

Dan

Why was I charged 3.95$ for "Account Adjustment - Previous Activity"? It says its from 2007? Come on. I never got a invoice, as far as I was aware I paid everything and I had a 0 balance. Now you charge me 3.95? Is auctiva running low on capital or something?

Michael,

You can see your legacy Shipping Insurance activity by logging on to http://www.auctiva.com/account/balance_legacy.aspx . Per your new user agreement at the time that you signed up, Shipping Insurance was on by default for listings that used Auctiva Secure Checkout. We have desisted that policy and have endeavored to add a reimbursement credit to accounts that never paid for the insurance. Therefore, if everything went as planned, if you log into http://www.auctiva.com/account/landing.aspx , you should see a "credits since last invoice" section that indicates that the amount has been refunded. If not, please file a support case.

Hope this helps,

Auctiva Aaron L.
Software Engineer