Morning, I am new to Auctiva and have imported all my listings using my token. Why is it bringing old listings through and not all of my current listings? I am very confused.
Original Post
Hi BusyBees -
Without looking into the specifics of your account, it is difficult to say what you may be seeing as that depends on where you are looking in your account.
Under your Active Listings (Listings menu -> Active listings) you should see items that are currently active on eBay as they import into your account. This should be any live listing on eBay. However, your Closed Listings page should be importing items as they close on eBay.
If you are seeing items on the Active Listings page of your account that are not active, or if it has been at least several hours since you generated a token and you find that not all of your active eBay items have yet imported (or a related difficulty), I recommend that you file a support case from under the Help tab of your account letting us know what you have encountered and we will be happy to look into it for you.
- Craig
Without looking into the specifics of your account, it is difficult to say what you may be seeing as that depends on where you are looking in your account.
Under your Active Listings (Listings menu -> Active listings) you should see items that are currently active on eBay as they import into your account. This should be any live listing on eBay. However, your Closed Listings page should be importing items as they close on eBay.
If you are seeing items on the Active Listings page of your account that are not active, or if it has been at least several hours since you generated a token and you find that not all of your active eBay items have yet imported (or a related difficulty), I recommend that you file a support case from under the Help tab of your account letting us know what you have encountered and we will be happy to look into it for you.
- Craig