Has this happened to anyone else?
I typed in a lot of text for 5 different new saved listings & I opened these up today to find the all the text is missing.
Really frustrating on top of photo uploading problem.
Thanks for any info!
Original Post
Hi Bev5,
I'm sorry to hear about the difficulties you are experiencing. I just reviewed the saved listings that you saved on Sunday, November 3rd and I did not have any trouble seeing the description text that was entered within the description editor, so your description text IS actually saved.
As mentioned in this support case you filed about this, there is a compatibility issue between the older description editor which is still enabled in your account and the Internet Explorer 10.0 browser which prevents this version of the editor from loading so, in order to create your descriptions using that specific browser.
This can be done by mousing over the “My Account” tab within your account, selecting the “Account Preferences” option, checking the box next to “Use Design Editor v2.0” in the Listing Management section and then clicking the “Update Account Preferences” button below.
We have been gradually phasing out the older version of the description editor and it has not been available in new accounts for quite some time now. As part of this process, if you update your account to use the newer editor, it also will not be possible to resume using the older one once again.
Since this particular issue is specific to the Internet Explorer 10.0 browser, you should also be able to work around the issue by using either the Google Chrome or Mozilla Firefox browsers (or even reverting back to Internet Explorer 9.0) if you would prefer.
I hope this helps clear things up!
-Mike
I'm sorry to hear about the difficulties you are experiencing. I just reviewed the saved listings that you saved on Sunday, November 3rd and I did not have any trouble seeing the description text that was entered within the description editor, so your description text IS actually saved.
As mentioned in this support case you filed about this, there is a compatibility issue between the older description editor which is still enabled in your account and the Internet Explorer 10.0 browser which prevents this version of the editor from loading so, in order to create your descriptions using that specific browser.
This can be done by mousing over the “My Account” tab within your account, selecting the “Account Preferences” option, checking the box next to “Use Design Editor v2.0” in the Listing Management section and then clicking the “Update Account Preferences” button below.
We have been gradually phasing out the older version of the description editor and it has not been available in new accounts for quite some time now. As part of this process, if you update your account to use the newer editor, it also will not be possible to resume using the older one once again.
Since this particular issue is specific to the Internet Explorer 10.0 browser, you should also be able to work around the issue by using either the Google Chrome or Mozilla Firefox browsers (or even reverting back to Internet Explorer 9.0) if you would prefer.
I hope this helps clear things up!
-Mike