Please forgive me if this is a breach of forum etiquette, as it may be on some boards, to cross-post. But, I have decided to go ahead and put up my last one from checkout, as I need an answer because I need to start listing today and I think I may have started in the wrong place and may have better luck here. Thank you for your support.
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I have tried to look through other posts regarding insurance, (& there are several), but I do not see this. I see various permutations on the Auctiva insurance in posts, and all I see listed in setting up a shipping profile is Auctiva insurance on/optional/off.
I heard it was possible for buyers to purchase alternative forms of insurance, including from the shipping vendors standard for e-bay, both through traditional listing and Auctiva, such as USPS and UPS. However, although the option to purchase insurance is included in eBay's shipping calculator, it appears to be omitted in Auctiva's unless I am missing something. I understand we can skip Auctiva's checkout, and buyers and sellers can opt out of their insurance, but how is it possible to include US Post insurance or that of UPS, particularly if using shipping calculator? I do not even see a way to include it even if value is known, other than burying it in the undisclosed and undescribed vague tacked-on shipping charge at the bottom. How's this supposed to work, or are we just supposed to only use Auctiva now if we are going list with them? That was not was what I heard, I just don't see how to make it happen otherwise. I would like to list tomorrow; I would like to provide buyers the option to purchase USPS insurance should they so choose, and to have it calculated as part of the shipping charges included in their total purchase price. I would not even mind giving buyers the informed choice of Auctiva's insurance, so long as the choice was there. I guess what is really bugging me, and I don't get, and I desire help is that _I_ want the choice and I heard it was there, and all of a sudden when I go to list there is no option available,... or, you get any optional insurance choice you want, so long as it is Auctiva. Your help is much appreciated. Thanks! gussnm.
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Thank you, cakethings, for your kind reply. However, I think I must have asked my question poorly. I was trying to set up a shipping profile, but the same options, and ONLY those options, exist in setting up a listing from scratch:
Auctiva Shipping Insurance: ENABLED What Is This?
Required Optional Not Offered Included in S&H
There is only Auctive insurance. No USPS. No stamps.com. No UPS.
And, it IS asking for it as part of the shipping section, in both Autiva and eBay. Now, maybe that is because it is part of the listing creation. Maybe you will tell me I have posted to the wrong place in 'checkout', as I am still trying to get set-up to create my profiles and listings, but the issues seemed related to the checkout process and insurance questions seemed to be posted here, but hey, if out of the gate to the forum, I need to be somewhere else, my bad, sorry, let me know, I'll cross-post my question and ask elsewhere.
Maybe it will help to say I do not want to use the Auctiva checkout as I understand that it precludes combining payment for auctions, particularly to result in reduced overall combined shipping. That means that the insurance question I have relates to the listing calculation and how the buyer relates to eBay's active listing calculator and eBay and PayPal's calculator at close, not an Auctiva generated insurance thing after auction. I'm just trying to get out of the gate here to get some stuff listed in the first place and I cannot get off the ground around the insurance question as the only thing I see showing up anywhere on Auctiva is their own insurance. Unless you are saying you charge the same for the Auctiva insurance and then buy your customer something else.
So, this is not a check-out thing. It is to calculate and show the prospective optional insurance charges for, for example, USPS, right where they have always been with eBay in the listing, where it shows what it will cost a buyer in the calculator to ship the item.
Then,... at check-out,... later,... for eBay, or PayPal to calculate insurance separately from shipping for Auctiva or USPS or stamps.com or USPS and add it to the total. It does not have to be a drop-down a la carte menu for the buyer just yes or no and how much is it going to cost me.
We could start with: is it possible to create listings in Auctiva, using either profiles or from scratch, with optional insurance other than Autiva's, and how does one do it?
Thanks!
gussnm
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