Someone with Auctiva, please, please, please, please tell your support reps to do their homework and job. They ask for listing No in original request, I give it, they come back with answer without obviously looking at the listings I submitted.
WHY send listing numbers if they aren't going to look at them???
This has become the NORM an answer without looking at listings, last time I sent one with listing numbers they went to a listing that I did not even have on list and told me nothing was wrong with it. Yeah, because it was NOT on the list of problems.
This is becoming a HUGE time consumer and about to pull my hair out with customer service and the new and improved changes that have been forced down our throats.
I could NOT possibly have made this easier for the rep that took this request and IF by chance there is a language barrier? Then perhaps they should ask questions to make sure they understand question before sending response.
It is NOT my browser as have checked in more than one, cache, cookies, router or ISP provider.
Thanks for someone with Auctiva checking into this. I told rep if he could not find issue to please move this up the food chain to higher powers.
Thanks