Anyone else having problems creating payouts?

webbsgiftsMember

When I try to create a payout, even though I select several items, I keep getting a message stating that I have to select at least one item to create a payout. Like a dummy, I keep going back and trying it. Keep getting the same results. I have created payouts before and it worked fine. This problem started a couple of days before Christmas and it is still happening today. Any suggestions?

12/26/0810:13 AM

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donnapieMember

uGGH! Me too and I have to meet my client in about an hour. Its not working.

12/27/085:25 AM

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happytobehereMember

I just discovered I'm having the same problem. Seems this has been going on for a while. Hope it gets fixed soon. I have clients to pay!

12/27/088:48 AM

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mrfinisherMember

The easy way to get around all the problems is to create a writen contract then theres no mistakes. Don't use the consignment on auctiva use your own with a break down of all the charges.

12/27/089:00 AM

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webbsgiftsMember

Yes, well I will have to go back and do it on my Excel spreadsheet, like I used to, before Auctiva's consignment payout. I just like the look and ease (when it is working) of Auctiva's payout. Plus, it already has so much info included that is makes it so much easier for me.
I think I will file a support claim. Perhaps some of you will join me. Thanks, it's so nice to know I'm not alone.

12/27/085:00 PM

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monmadMember

I am also, Mine only shows sold items, does not show closed listings. Plus I keep picking stuff to add to report and keep getting an error message. I had to do it up on Excel, it takes hours, when doing it for hours....
I have a support report in, still have not heard anything this has been since Monday morning...
Has anybody had any luck...

12/30/086:55 AM

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donnapieMember

Yes, my support case has gone to the Engineers, but they have not responded yet.

12/30/084:22 PM

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auctivamikedAuctiva Customer Support Manager

Hi Community,

Thanks for helping to bring this issue to our attention. I just spoke to our engineering team regarding this issue and it sounds like we will be able to get it corrected as part of our next site update, which is tentatively scheduled to take place on 1/15/09.

If you have any additional questions or concerns, please feel free to contact our customer support team using the web form on the following page: http://www.auctiva.com/help/requesthelp.aspx

-Mike

1/2/092:30 PM

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donnapieMember

MIKE, I HOPE THAT THE ENGINEERS FIX ALL THE CONSIGNMENT GLITCHES. IN THE MEANTIME, I HAVE HAD TO GO WITH CONSIGNMENT COMPANION BY AUCTION ADVANTAGE TO GET MY CLIENT THEIR PAYOUTS. I WILL GO BACK TO AUCTIVA WHEN IT IS WORKING. I KNOW ITS NOT YOUR FAULT, BUT MAYBE YOU SHOULD GET SOME BETTER ENGINEERS. SORRY, I'M FRUSTRATED. DONNA

1/10/095:40 AM

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