Hi JeanieB,
There is currently a compatibility issue between our old description editor used in some Auctiva accounts and the new Firefox 17.0 update that was just released yesterday which can cause the Standard version of the editor not to load and, based on what you have described, it sounds like you are most likely encountering that issue.
Assuming that is the case, you should be able to work around this issue by updating your account to use our new editor called the “Design Editor v2.0”. This can be done by mousing over the “My Account” tab within your account, selecting the “Acct Preferences” option under Settings, checking the box next to “Use Design Editor v2.0” in the Listing Management section, and then clicking the “Update My Account Preferences” button below.
We are actually in the process of phasing out the use of the old editor on our site due to similar conflicts with other browsers that have come up recently and, once you have updated your account to use the new editor, it will not be possible to go back to using the old one.
Carlos Wigs,
The only current issue that comes to mind which would prevent you from being able to apply a template to listings you are creating through Auctiva is one which causes an error to be returned when attempting to apply custom template which have certain special characters like “#” or “~” in their titles.
If you are indeed attempting to apply a custom template with a special character in the title to your listings when you encounter this problem, I recommend removing the special character(s) from your template title to see if that resolves the issue.
I hope this helps. If either of you need further assistance with your accounts, please feel free to contact our Customer Support team by mousing over the “Help” tab and selecting the “File Support Case” option.
-Mike
